– If it is the fault of the lady or this company.
In the case where the lady cannot go to the appointment, we will provide a full refund, including airfares (but not including the photo deposit).
– If it is the fault of the client.
In the case where the appointment has to be canceled or postponed because the client is unable to make it, we will keep the payment (including the airfare if it is refunded by the Airline) as credit for your next booking. The photo deposit will not be refunded.
– If it is an act of God.
If for a reason such as hurricane, volcanic ash, airport strike, customs/visa trouble, traffic accident etc, the lady cannot arrive, we will provide a full refund (including the airfare if it is refunded by the airline). The photo deposit will not be refunded.